Shipping & Returns

Your First Stop Shop for Tiling Tools & Tiling Equipment

Delivery Options

Small Packages that are able to be transported via Australia Post with Signature. Shipping will be calculated at checkout based on weight & size.

Large Items: that are too large for Australia Post and require a courier to deliver will be delivered by Direct Freight.

Sydney Metropolitan Area: please allow 1 - 2 business days for delivery on all orders received before 11am Monday to Friday.

Interstate Delivery: Please allow 2-7 business days, regional and remote areas up to 10 business days.

Click & Collect

We offer a seemless Click & Collect service for items that are heavy, fragile or flammable and cannot be transported easily. These items will need to be picked up from our Caringbah warehouse, 14 Parraweena Road, Caringbah NSW 2229. Please allow 2 hours for your order to be ready. Once ready, you will receive an email to advise your order is available for collection.

Payment Details

Tilers Online offers several payment methods for your purchase as follows:

Direct Payment through the website shopping cart using your Visa, MasterCard, PayPal or Afterpay.

In-store: Pay by cash or card.

If you are not comfortable buying or paying over the internet please call us for other payment options.

Ph: 1300 300 318 or International +61 2 9525 3095

Returns & Exchanges

Warranty & Returns Policy

We guarantee your complete satisfaction with our products as we strive to provide the highest quality.

Should you think your product proves otherwise, simply return the unused product to us within 14 days and we shall exchange it for something more suitable.
As we have no control over the correct usage of all electrical and mechanical equipment, these items may be subjected to repair only, we regret that we cannot refund or exchange these items at all times.
If the item has been used, it is only practicle that it cannot be returned for refund however we can assist you with warranty and non-warranty repair claims through our repairer network.
We are not responsible for manufacturer changes in product or specifications. We honor all manufacturer warranties and any power tool manufacturer satisfaction guarantees.
Please read your warranty and owners manuals for details.

Returns

Should you wish to return your purchase for exchange or refunds please follow these simple steps:

Contact Tilers Online to obtain a Return Number: Ph: 1300 300 318 or +61 2 9525 3095
Wrap the "return item" securely, pack in its original box or a good box using strong tape.
Include inside the package a copy of the invoice related to your purchase and claim number
Ensure your package is fully insured and any other costs are prepaid by you.

Please Note

We do not accept responsibility for loss or damage of returned parcels.
The consumer is responsible for any return shipping charges on exchanged or replaced merchandise.
A restocking fee of 25% may be added to; items returned after 30 days, damaged packaging, items on sale. Special Orders are NOT Returnable.

Website Terms Of Use

Certain images and product descriptions may be different from the actual product due to changes from the manufacturers, or listing errors. Tilers Online endeavours to keep the content of this site as up to date as possible but from time to time errors may occur. Tilers Online takes no responsibility for errors in the content provided and information it is up to the purchaser to check all product information thoroughly before purchase.
All images, information and content is registered to Tilers Online. The copying of any part of this site is prohibited without written consent of Tilers Online.
Tilers Online reserves the right to not proceed with a sale of products from our site under certain circumstances; in this case a full refund will be issued.

If you have any problems relating to the return of goods, please contact us and can we advise you.

Or call us on 1300 300 318 or +61 2 9525 3095

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Tilers Online collects and uses Users personal information for the following purposes:

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

Changes to this privacy policy

Tilers Online has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Tilers Online
https://www.tilersonline.com.au/
2/14 Parraweena Road Caringbah NSW 2229
1300400888