Large Items: That are too large for the Australia Post and require a courier to deliver; please contact us either before of after proceeding to checkout for a freight quote. 

Store Pickup: Items that are fragile or flammable and cannot be transported easily. These items may be required to pickup from our store locations. 

Returns & Exhanges

Warranty & Returns Policy

We guarantee your complete satisfaction with our products as we strive to provide the highest quality.

• Should you think your product proves otherwise, simply return the unused product to us within 14 days and we shall exchange it for something more suitable. 
• As we have no control over the correct usage of all electrical and mechanical equipment, these items may be subjected to repair only, we regret that we cannot refund or exchange these items at all times. 
• If the item has been used, it is only practicle that it cannot be returned for refund however we can assist you with warranty and non-warranty repair claims through our repairer network. 
• We are not responsible for manufacturer changes in product or specifications. We honor all manufacturer warranties and any power tool manufacturer satisfaction guarantees. 
• Please read your warranty and owners manuals for details.

Returns

Should you wish to return your purchase for exchange or refunds please follow these simple steps:

1. Contact Tilers Online to obtain a Return Number: Ph: 1300 400 888 or +61 2 9525 3095
2. Wrap the "return item" securely, pack in its original box or a good box using strong tape.
3. Include inside the package a copy of the invoice related to your purchase and claim number
4. Ensure your package is fully insured and any other costs are prepaid by you.

Please Note

• We do not accept responsibility for loss or damage of returned parcels.
• The consumer is responsible for any return shipping charges on exchanged or replaced merchandise.
• A restocking fee of 25% may be added to; items returned after 30 days, damaged packaging, items on sale, Special Orders are NON Returnable.

Website Terms of use

• Certain images and product descriptions may be different from the actual product due to changes from the manufacturers, or listing errors. Tilers Online endeavours to keep the content of this site as up to date as possible but from time to time errors may occur. Tilers Online takes no responsibility for errors in the content provided and information it is up to the purchaser to check all product information thoroughly before purchase.
• All images, information and content is registered to Tilers Online the copying of any part of this site is prohibited without written consent of Tilers Online.
• Tilers Online reserves the right to not proceed with a sale of products from our site under certain circumstances; in this case a full refund will be issued.

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If you have any problems relating to the return of goods, please contact us and can we advise you.

Or call us on 1300 400 888 or +61 2 9525 3095