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Warranty & Returns Policy

We guarantee your complete satisfaction with our products as we strive to provide the highest quality

  • Should you think your product proves otherwise, simply return the unused product to us within 14 days and we shall replace it or refund your money. 
  • As we have no control over the correct usage of all electrical and mechanical equipment, these items may be subjected to repair only, we regret that we cannot refund or exchange these items at all times. 
  • If the item has been used, it is only practicle that it cannot be returned for refund however we can assist you with warranty and non-warranty repair claims through our repairer network.
  • We are not responsible for manufacturer changes in product or specifications. We honor all manufacturer warranties and any power tool manufacturer satisfaction guarantees.
  • Please read your warranty and owners manuals for details.

Returns

Should you wish to return your purchase for exchange or refunds please follow these simple steps:

  1. Contact TILERS Online to obtain a Return Number: Ph: 02 9525 3095
  2. Wrap the "return item" securely, pack in a good box using strong tape.
  3. Include inside the package a copy of the invoice related to your purchase and claim number
  4. Ensure your package is fully insured and any other costs are prepaid by you.

Please Note

  • We do not except any responsibility for loss or damage of returned parcels.
  • The consumer is responsible for any return shipping charges on exchanged or replaced merchandise.
  • A restocking fee of 25% may be added to; items returned after 30 days, damaged packaging, items on sale, Special Orders are NON Returnable.

 

 If you have any problems relating to the return of goods, please contact TILERS Online, and can we advise you:, or call us: 02 9525 3095

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